Frequently Asked Questions - be sure to read our Policies Page

Is renting a self catering Paris vacation apartment for me?

Renting an apartment in a foreign country can be an exhilarating experience. It can also be frustrating if you are not a 'self catering' type of traveler. All of our Paris holiday lets are located in normal, residential buildings. Our flat is usually the only unit that is rented out to tourists like you. This means there is no room service, no housekeeping (until your departure), no 24-hour reception and no concierge to plan your trip or make dinner reservations.

With all of this in mind, we are available by telephone in the case of an emergency.

Living amongst other full-time Parisian residents also requires a different level of respect and consideration as you may have different schedules than the rest of the people living in the building. We ask that you always conduct yourselves in a respectful and discrete manner when entering/exiting the building and in the common spaces as many of us are more accustomed to larger spaces, or single family homes in our native countries with minimal contact with our neighbours. In Paris, as you will see, we all live right on top of one another!

In your Paris vacation apartment, you will have more space than in a hotel room and will also have the opportunity to relax and sit somewhere (other than on the bed!), cook a meal or invite friends over.

It is up to you to explore the neighborhood, linger at cafes, do your own food shopping and wander the streets like a local. That is what is so exciting and adds to the richness of your Parisian rental experience!

Do you provide additional services while we are staying in Paris?

We have quite a number of partners we work with who can provide almost any services you may need to help you enjoy your stay. When you book your holiday let, we will send you information about some of our partners. You can also look at our Links page for more information: http://www.perfectlyparis.com/pp-links.html

What is provided in the apartments?

Aside from the amenities listed for each apartment, we also provide you with 1 bar of soap, 1 large and 1 hand-sized towel per person, 3 rolls of toilet paper, 1 roll of paper towel and 1-2 tea towels.

For the appliances, we will provide tablets for 2 loads of clothing in the washing machine and a couple of tablets for the dishwasher (in the apartments with these amenities). Most people find that this is enough for their holiday in Paris. As the apartments are considered self-catering, it is up to you to purchase more supplies if you need them during your stay.

Do you have plug adaptors that we can use during our stay?

We advise that you bring your own adaptors, as we cannot guarantee that each apartment is equipped with the appropriate adaptor. We have guests from all over the world, so it is impossible for us to have every type of adaptor available. Note: Please only use plug adaptors and NOT voltage converters as the latter can cause damage to the electricity and your appliances.

Do the apartments have hair dryers, curling irons or straightening irons?

All of our apartments are equipped with hair dryers. We do not, however, provide curling irons or straightening irons. We suggest you purchase one here in Paris as using yours with a plug adaptor will cause the electricity to malfunction.

Do your Paris holiday lets have air conditioning?

Our properties are not equipped with air conditioning. It is very rare in Paris that the summer temperatures reach a point that requires A/C. The thick, stone constructions of Parisian buildings keep the interiors of the Paris holiday lets much cooler than the outside air. The low humidity level in Paris in summer also keeps us comfortable during the warmer months. Many of our Paris vacation apartments have windows on both sides of the flat to allow for a nice breeze. Additionally, all of our Paris holiday lets are equipped with fans for your comfort.

In addition, most older buildings do not allow air conditioning units to be installed since they then show on the outside of the building. If air conditioning is a priority for you, you may have to sacrifice the charm of the old buildings and stay in something new or at a hotel.

Is Paris tap water safe to drink?

Yes it is and when you ask for water in a restaurant, unless you specify that you would like bottled, it is 'eau de Paris' - from the tap.

How do I get the keys to our Paris vacation apartment?

Once you have sent us your arrival details (i.e. flight number, time, train arrival, etc.), we will schedule a specific time when we will meet you inside your Paris holiday let. We will send you an arrival instruction sheet with important information that you will need to have handy in order to get inside the building and to your Paris vacation apartment where you will be met.

Please note that you will NOT be able to get into your Paris holiday let without this document so please make sure to carry it with you in your hand luggage while traveling.

Based on availability of the Paris vacation apartments, we may be able to check you in prior to 16:00.

Please note that we are only able to greet you between the hours of 8:30-20:30. If you're arriving earlier or later than this, alternative arrangements may have to do be made and this may incur a late or early check-in fee of 50.

It is important to remember that no one will be at your Paris holiday let to meet you until you have prescheduled a meeting time with us.

What if I'm driving to Paris? Is there parking at your Paris vacation apartments?

Driving into Paris can be very nerve racking, even for the most experienced of European drivers. We strongly advised against driving to Paris or parking your vehicle, rental car, et al, in Paris. Parking is at a premium and NONE of our apartments have parking spots. Paris is a city that is best visited on foot, by metro or by bus. Having a car will only be a nuisance for you.

If you are arriving by car, you must notify us when booking. We ask that you call us approximately 1 hour prior to your arrival at your Paris holiday let. We will not set a specific meeting time until you have phoned us on the day of your arrival one hour before you get to Paris. Please keep in mind that we can only check you in until 20:30 so we would appreciate you planning your arrival before this time.

We do not have cars or drive in Paris and are not familiar with the various parking rules and regulations. If you would still like to bring a car, you can consult the following website to reserve a parking spot in a public garage: www.infoparking.com

Is the neighborhood safe?

Yes! We have chosen to live, work and raise families in the areas where all of our Paris vacation apartments are located.

Keeping this in mind, remember that Paris is a big city, with big city problems just like all over the world. Pick pocketing (usually on the metro) is the most common of these petty, non-violent crimes. We recommend carrying only what you need for the day and leaving extra money, credit cards, et al, at your Paris holiday let. You may also wish to use a money belt. Make sure your handbags close completely or carry your wallets in your front pockets.

In addition to this type of theft, you should also be careful when using your mobile phone or tablet in public as it is easier than you think to have someone take it right out of your hand.

Is there an elevator?

Some of the buildings in which our Paris vacation apartments are located have elevators. Each Paris holiday let mentions whether it is equipped with an elevator or not under the 'Building Level' information or 'Rates' section.

Please keep this in mind when packing your bags, as we are not able to carry your luggage up or down the stairs.

The lifts in Paris generally have inner doors so it is important you do not block these with luggage and never send up your bags unattended as them may shift, causing the doors to be blocked.

Is first floor the ground floor?

No. Ground floor is considered 0 or rez de chaussee in France. In other words, if you've rented a Paris vacation apartment on the 4th floor, that would be the equivalent of the 5th floor in North American terms.

Are the Paris holiday lets located close to the main tourist attractions?

Yes. All of our Paris vacation apartments are located in Paris proper. Our city looks deceivingly large on a map but most of Paris's sights can be visited by foot.

Paris is 105.4 kilometres (40.7 square miles) with a population of around 2.2 million people within its 20 arrondissements. If you were to take a metro from one end of the city to the other, it would not take you more than 30-40 minutes.

As a result, everything can be seen by a quick metro/bus ride. The vast network of the metro system allows you to cross the entire city in about 30 minutes. All of the Paris holiday lets are located within a 20-30 minute metro ride from the Eiffel Tower.

Is smoking allowed in the apartments?

No. All of the PerfectlyParis vacation apartments are strictly non-smoking. Violating this rule may result in the loss of your security deposit.

In addition, all of our apartments are equipped with smoke detectors.

SARL PerfectlyParis, 8 Square de Clignancourt 75018 Paris